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Hi, I'm Ben Rowe - Attractions & Creative Professional. Supporter of the Great British Seaside: #GreatYarmouth #Margate. Boxing Fan.
Ben Rowe's Bio:
Ben Rowe's Experience:
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Park Operation Manager at Banham Zoo (Zoological Society of East Anglia)
January 2016 - Present | NorfolkBanham Zoo is a 50-acre zoo in Banham, Norfolk, England. The zoo, which is home to over 2,000 animals, opened its doors to the public in 1968, became a charity in 2013, and has since been often awarded the prize of Norfolk's Top Attraction, by numerous different organisations, with an annual visitor attendance of in excess of 200,000 people. It is part of the Zoological Society of East Anglia, a registered charity which also owns Africa Alive! near Lowestoft, Suffolk.
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Creative Director at The Bubble Design Company
December 2010 - Present | Hopton on SeaThe Bubble Design Company, home to Bubble Studios is located ‘by the seaside’ in sunny Hopton on Sea, Norfolk. Our forward thinking team of graphic designers, web developers and social media specialists are experts in creating high-impact branding and marketing solutions, bespoke to the needs of our clients. We love working with companies and individuals that want quality web and logo identity, from the look and feel of your website, to the colour palette used across all communications including, web, print, identity and marketing. – all at a great price.
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Head of Operations & Guest Experience at Sands Heritage Limited
February 2015 - December 2016 | Dreamland, MargateAfter a triumphant eleven-year long ‘Save Dreamland’ campaign by the local community, an eagerly awaited re-imagined Dreamland opened in June 2015. • Focus on all aspects and activities related to our guest experience and enjoyment of Dreamland within all areas of the attraction. • Ensure Dreamland is the most loved and respected attraction in the UK, through personal commitment to delivering the difference to all who visit the attraction. • Pursues and secures new sources of revenue related to guest experience and entertainment.- facilities and membership. • Brand Guardian and Ambassador – functionality “director of enthusiasm” • Support the Director of Events in assessing and evaluating proposed events and partnerships to determine suitability with Dreamland brand and goals. • Evaluate and implement effective processes and systems to improve onsite guest experience effectiveness and integration across the entire attraction. • Ensure all Dreamland quality standards are adhered to including on site promotion and attraction cleanliness. • Trains and engages in the development and supervision of Dreamland Crew. • Organisation and lead of Dreamland’s annual recruitment drive • Organisation and lead of Dreamland’s Guest Experience Training - Induction and Guest Service • Leads the development and management of the Guest Experience finance plan in a cooperative effort with Company Directors. • Supports all areas in exceeding our guests expectations related to appearance, ambiance, guest service, product knowledge, cleanliness and comfort. • Ensures appropriate levels of service are delivered to our guests through planning and organizing efforts. – KPI development/ Bench Marking. • Communicates plans to guest experience crew, associated departments, outside events and concessionaires. • Direct Dreamlands annual scare festival Screamland. Ensuring it is not only a stand out event in the Dreamland Calendar but that it is sustainable and can grow year on year.
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Social & Business Development Manager at Graphitas
December 2014 - March 2015 | LowestoftGraphitas is a full service creative design and search marketing agency delivering exceptional design and web solutions. • Responsible for developing and overseeing the execution of strategic social media and digital initiatives, including developing and managing viral marketing campaigns, creating and supervising high-profile channel accounts, and integrating interactive media into the overall business strategy. • Monitoring and analysis of social media trends and their impact on the company brand, and supervision of an internal team. • Act as the frontline brand manager by interacting with customers and fans in real time on various web platforms. • Develop innovative media content across web, mobile and email platforms. • Prospect for potential new clients and turn this into increased business. • Identify potential clients, and the decision makers within the client organisation. • Research and build relationships with new clients. • Plan approaches and pitches. • Work with team to develop proposals that speaks to the client’s needs, concerns, and objectives.
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General Manager at Yesterday's World
February 2014 - December 2014 | Great yarmouthYesterday's World located on Great Yarmouth's famous Golden Mile; allows guests to experience an amazing 125 years of British social history magically brought back to life. Discover over 150,000 nostalgic artefacts set in 20,000sq ft of themed areas plus virtual and interactive exhibits. Journey through history with superbly recreated life size street scenes and shop displays, with evocative sounds and smells of past. • Day to day operation and management of the attraction. • Budget planning, forecasting and regular reporting to Company Directors. • Manage and deliver the profit and loss. Ensuring visitor footfall and revenue targets are met and exceeded. • Manage and develop the retail operation, ensuring it is both effective and efficient whilst maximizing revenue and seeking new retail opportunities. • Create, monitor and develop the marketing strategy to establish Yesterday' World as top regional visitor attraction. • Design and produce all artwork and creative required in-line with company brand. • Manage and promote social media channels such as Facebook and Twitter. • Design, rebuild and maintain company website. • Seek and develop new concepts and marketing opportunities that push the envelope that is expected from a regional attraction. • Brand guardian & developer
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Marketing & Social Media Manager at Pleasurewood Hills
March 2012 - January 2014 | Lowestoft, UKPleasurewood Hills is a family theme park set within 59-acre (240,000 m2) of gorgeous woodland near Lowestoft, Suffolk. It's home to one of the scariest rides in the UK: HoBs PiT (Rated 12A by The BBFC) as well as the most extreme roller coaster in the region; Wipeout. Plus, with a dedicated 'Kiddies Zone' and our loveable characters; there's fun for all the family. Pleasurewood Hills is also home to three world-class shows including the world famous Sea Lion and Parrot Shows and the UK's biggest 'Grand Illusion' show with Britain's Got Talent star; Sean Alexander. Create, monitor and develop the marketing strategy to re-engage and re-establish Pleasurewood Hills as top regional theme park and visitor attraction. Design and produce all artwork and creative required in-line with company brand. Manage social media channels such as Facebook, Twitter, Instagram and YouTube. Seek and develop new concepts and marketing opportunities that push the envelope that is expected from a regional theme park. Ensure the retail operation is effective and efficient whilst maximizing revenue and seeking new retail opportunities. Marketing budget planning, forecasting and regular reporting to Park Director and Looping Group. Work closely with the Operations Manager in developing guest experience through team and attractions. To define, create and manage the annual recruitment drive. Develop character brand standards, production and awareness. Brand guardian & developer.
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Entertainments Support at Away Resorts
July 2011 - November 2012Supporting Away Resorts Entertainments Teams across the UK with training and resource. Working closely with the Creative Director enhancing guest experience through concept and delivery of new entertainment activities, events and shows. Away Resorts is the home of the great British holiday park. Our parks each have their own individual attractions, and avoid the chain-like feel of some other UK holiday parks.
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Complex Manager at Bourne Leisure
January 2009 - October 2010Day-to-day operation and leadership of the Entertainment & Retail complex, including shops, bars and restaurants; employing and training over 60 team members.
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Regional Entertainments Support Manager at Bourne Leisure
January 2006 - January 2008Supporting Haven Holiday Entertainments Teams across the UK with training and resource. Package development and recruitment of over 400 FunStar entertainers nationwide.
Ben Rowe's Education:
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The Radcliffe
1992 – 1996
Ben Rowe's Interests & Activities:
Specialties: Layout, Design, Concepting, Typography, Digital Illustration, Graphic Design, Web Design, Social Media, Leadership and Management Training, NLP, Presentation Design, Concept & Delivery, Lighting Design, Brand Marketing, Recruitment, Voice Over and Presenter.